FAQ

1. I am trying to login to the Soldiershop site but my password is not working

There could be a couple of reasons for this so before contacting Soldiershop customer service please try the following:
Please make sure that you have registered on the Soldiershop website. In 2014 we launched a new website so if you have not already registered please do so now. Register here!
If you are registered and your password is not working please input your password and press the password reset button. A password reset email will then be sent to your email inbox. Copy the password supplied in the email and use it as a temporary password to log into the site. When you copy it from the email please make sure that you don't copy any empty characters that might be present at the end of the password. Once you have logged into the site please go to 'View My Account' and change the password to a password of your choice.

2. How can I contact Customer Services?

Please visit our Contact Us page for Customer Service details.

3. How can I contact Soldiershop?

Please visit our Contact Us page for Soldiershop contact details.

4. How do I search the website for a book, author or membership content?

Our search engine makes it easy to find what you're looking for. You can search for a book or author using our quick search, which appears at the top right-hand side of each page. Click 'go' and you should receive a search results page with the information you were looking for.
You can also browse our online catalogue by genre for all new and recent releases, or download a printer friendly version.
If you still can't find the book you are looking for it may be that it is no longer in print, or for more recent books, that it is in the process of being re-printed. We display all our titles on the site whether they are in-print, out-of-print, out-of-stock or future releases. 

5. How do I order online?

To place an order, simply click on the 'Add to Basket' button against the appropriate book title. You can use the 'View Cart' button on the top right-hand side of the page to view the contents of your shopping basket. When you have finished shopping, click to pay, and you will be asked to enter your delivery information and your credit card details.

6. How do I order a catalogue?

Printer-friendly versions of our catalogues are available to download from our website.

7. How do I return a damaged book?

Please visit our Shipping & Returns page for information on returning a damaged book.

8. How can I order out-of-print books?

Unfortunately, we cannot help you trace out of print Soldiershop books, nor do we keep any such stock once a title becomes out of print. We suggest that you try a specialist secondhand book search company, who may be able to help you.

9. How can I change my email address?

Once you have logged into your 'My Soldiershop' area, click on 'Personal Details'. You are then able to change the email address in the top line of your details to the new one you would like us to send to. To confirm the change, press update at the bottom of the page.

10. Where can I get permissions information for your books?

Please visit our Contact Us page for Soldiershop books details.

11. Soldiershop ebooks

What formats are Soldiershop eBooks available in? eBooks are currently available in the Adobe PDF format and ePub format. Our Mobi format are also available in Amazon.

12. What is an eBook?

An eBook is a book delivered as an electronic file. eBooks can be read on mobile phones, PDAs, PCs, laptops, Blackberries or dedicated eBook devices. Once eBooks are purchased, they can be downloaded immediately, providing consumers quick and easy access to their favorite titles.

13. Can I print or share an eBook?

In order to protect copyrights in the digital environment, eBook files are encrypted so that they cannot be printed, shared or otherwise reproduced

14. Can I buy a piece of original artwork from one of Soldiershop’s illustrators?

Yes, please go to our website. Click on Art Prints label and follow on original Artwork.